Agent Centre
Manage system analytics, user feedback, and administrative functions
Admin Access
User Management
System Health
Configuration
Reports
Total Sessions
15.4K
+12.5% from last month
Active Users
2.3K
+8.2% from last week
Messages Processed
89.7K
+15.3% from last month
Avg Session Length
8.5m
+2.1% from last week
Usage Categories
Distribution of conversation topics
Technical Support3420 (38.2%)
General Inquiry2890 (32.3%)
Product Information1560 (17.4%)
Troubleshooting890 (9.9%)
Other190 (2.2%)
Weekly Trends
Session and message trends over the past week
Mon, Jan 1
120
890
Tue, Jan 2
145
1020
Wed, Jan 3
132
950
Thu, Jan 4
168
1180
Fri, Jan 5
195
1350
Sat, Jan 6
210
1420
Sun, Jan 7
187
1290